CAPDESK - PRIVACY STATEMENT
BACKGROUND AND THIS STATEMENT
Your privacy is of crucial importance to Capdesk.
This Privacy Statement describes how Capdesk collects, processes and protects your personal data. Overall, Capdesk processes your personal data in compliance with regulation protecting personal data, according to best practices for secure handling of personal data, and with the utmost respect.
If you wish to contact Capdesk about processing of your personal data, our contact information is found in the bottom of this document.
This Privacy Statement applies to all business processes in Capdesk and to all Capdesk websites, domains, digital solutions, cloud or other services, branches, subsidiaries and communities as well as Capdesk branded websites (collectively referred to as also as Capdesk).
The Privacy Statement provides information about data processing carried out by Capdesk when Capdesk determines the purpose and means of the processing (Capdesk act as data controller). Data processing Capdesk perform on behalf of our Customers based on their instructions (the Customer acts as data controller and Capdesk as data processor) is described in our Data Processor Agreement and is a part of our Customer Agreement.
Personal data is information that can identify you as a person, such as an email address, street address or phone number. Processing your personal data is necessary for us to serve you and our Customers. Please do not use Capdesk services if you do not agree with how we process personal data according to this Privacy Statement.
This Privacy Statement is published with the aim to make it easy for our users, customers and the public to understand what personal data we collect, store and process, why we do so, how we receive and/or obtain that information, and the rights an individual has with respect to their data in our possession.
WHOSE DATA DO WE COLLECT AND PROCESS
As a Data Controller, Capdesk collects and process personal data about the following Data Subjects:
a) Capdesk End Users (or just "Users", "End Users" or "Capdesk Users"), either Registered Users of the Capdesk platform (End Users with a personal Capdesk account), or other Capdesk End Users, including, but not limited to, visitors to Capdesk's websites, and recipients of emails from a Capdesk Customer sent via Capdesk,
b) Submitters of support tickets (often Capdesk Users already),
c) Job Applicants,
d) Potential customers' contact persons (Leads),
e) Customers' contact persons (Customer Representatives),
f) Customer companies' owners,
g) Visitors to Capdesk's physical premises,
WHY WE COLLECT YOUR DATA
Capdesk collects and process your personal data for a variety of reasons:
a) Deliver promised services to our Customers or promises made to you as a person,
b) Improve and develop quality, functionality and user experience of our products, services and sites,
c) Offer support, education and other useful interaction types to users of our products, services and sites,
d) Perform invoicing, payments, and other financial tasks,
e) Being able to operate our services, including maintaining, debugging and developing the technical platform,
f) Secure our business secrets, intellectual property and general service delivery by detecting and preventing threats and abuses,
g) Perform employee administration tasks for Employees,
h) Provide relevant, targeted content to Customer Leads,
i) Evaluate potential for becoming a Capdesk employee for Job Applicants.
The legal basis for processing your personal data according to the above-listed purposes a) - h) is Capdesk's legitimate business interest in simply being able to operate Capdesk and deliver promised services to Customers. We sincerely believe that this does not conflict with your privacy rights. The legal basis for purpose i) is your consent, which we assume from your offering of personal data, but will confirm when processing, as part of the Job Application process.
HOW WE COLLECT YOUR DATA
Capdesk collects personal data through several channels:
a) Most personal data are collected directly from you, based on information you offer to us via the usage of Capdesk products, services, or websites, or via other channels, such as a direct email or job application,
b) Some personal data are collected via cookies and other tracking technologies, such as pixel tagging in emails. Capdesk uses such tracking mechanisms to pursue the purposes a)-f) of the previous section.
c) Some personal may be offered to Capdesk via your consent to a third-party about sharing that data, for instance, you can log in to Capdesk via LinkedIn, in which case LinkedIn will provide Capdesk with e.g. your email and name,
d) Finally, Capdesk also collects data about you from other sources, such as third-party data aggregators, marketing, legal, accountant or other partners or subcontractors, or public sources. Capdesk will in some instances be able to combine personal data about you from multiple sources, helping us improve and personalize your experience.
You can read more about cookies in the section below. If you have questions about the data collection, feel free to contact us.
Our Customers may list personal data about you on the Capdesk platform: for instance, if you are a shareholder in company A, then company A may include personal information about you (such as name and address) in their registry of shareholders on Capdesk. This holds true even if you have never registered as a Capdesk user or interacted with Capdesk in any way. In the situation where personal data about you is registered by a Customer of Capdesk, that Customer is the Data Controller of your data. If you have privacy concerns or any questions in this situation, we recommend that you contact that company.
DATA WE COLLECT
Capdesk collects and process data about you such as:
a) Contact information provided by you or a Customer (name, addresses, emails, telephone numbers, social security numbers, ...),
b) Demographic information provided by you, directly or indirectly, or a Customer, such as, but not limited to, birth date, age, gender, and interests,
c) Financial information provided by you or a Customer (investments),
d) Contact information (such as the above), and employment information about you at a Customer company, such as job title,
e) Contact and CV information about you, if you provide it as a Job Applicant,
f) Personal information you provide to Capdesk as a Registered User, such as profile pictures, comments, social security numbers, tax codes, external profile links, content of texts, hashed versions of your Capdesk password, and more,
g) Shared content about you on third party social networks explicitly linked to your Capdesk account or used for Capdesk login, such as your LinkedIn-profile,
h) Technical identifiers, such as IP-address, geographic location, Capdesk unique user id, browser information (type, device, language, referrer url, etc.),
i) Site navigation information about your behavior and movements on Capdesk sites,
j) Email handling information such as which emails from Capdesk you open when and how.
Capdesk will only retain your personal data for a period of time necessary to fulfil the stated purpose of the data collected, however, to provide a better general service, comply with legal requirements, and speed up and ease support, we may keep relevant bits of data for a reasonable period of time after your last interaction with Capdesk, unless otherwise stated, this period will be maximally 5 years from your last interaction. When we no longer retain your personal data, it is destroyed, deleted or anynomized suitably.
Capdesk does not collect or process any kind of sensitive personal data, such as data about ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health or sex life or sexual orientation, genetic data and/or biometric data. Neither does Capdesk store collect or process any information about criminal offences or serious social problems.
DATA WE SHARE
Capdesk and its business partners, subsidiaries, and departments within Capdesk, may share your personal data among them to provide efficient and best possible customer service, user experience, and general delivery of services. Such sharing ensures that we can access updated and relevant information about you when we need it, and also ensures that we do not need to contact you more often than needed to obtain or update such data.
Capdesk does not share your personal data with any third parties, unless:
a) You consent to a particular sharing of your data with a particular third party.
b) The third party is a subcontractor, vendor, affiliate or service partner, and the sharing is legitimate and necessary or even legally required, from a business perspective.
c) Public authorities legally require it. Capdesk may be demanded to hand over personal information about you to e.g. police or courts, by court order or other legal instruments.
By agreeing to this Privacy Statement, you explicitly consent to share certain tracking information we collect about you as a Capdesk website visitor, such as an IP-address, with third-parties in order to e.g. analyze webpage usage patterns. You can read more about cookies and similar technologies in the section below.
By agreeing to this Privacy Statement, you also consent to sharing certain personal data with third parties Capdesk Customer companies which then become the data controllers of that shared data at the moment of sharing. The purpose of this is to connect users and companies on the Capdesk platform, a core reason for the Capdesk platform to exist; we believe that this does not conflict with your privacy rights. The legal ground for this is your consent to this Privacy Statement. In details, this means that you consent to:
a) As a Registered User in Capdesk, any information you add to your Capdesk account may be shared with Capdesk Customer companies, if these companies are suitably linked to your profile.
For instance, if a Capdesk company lists you as a shareholder, and you add address information and a profile picture to your Capdesk user profile, then that address information and that profile picture will be copied to your shareholder register entry in that Capdesk company.
This is a central feature of Capdesk for both Customers and End Users, minimizing the work needed for keeping data entries up to date across such registers, and that is the legal ground for this automatic data-sharing.
Depending on your privacy settings (can be accessed and modified on your Capdesk user profile), your personal data may also be shared with other Capdesk End Users. If, for instance, your address is copied to a shareholder register of a Capdesk Customer company, depending on your privacy settings, and the configuration of that Capdesk Customer company, your address may be disclosed to other shareholders of that company.
b) As a Registered User in Capdesk, your contact email(s) are shared with Capdesk Customer companies that you are connected to on Capdesk, and depending on your privacy settings, these companies may send you email notifications via Capdesk for business reasons, such as to keep you updated on important news and events. It is the obligation of these companies to ensure that the email notifications are in compliance with applicable law.
DATA YOU PROVIDE OR SHARE
When you share data with other people via Capdesk, personal or other, you understand that they may be able to, on a worldwide basis, use, save, record, reproduce, broadcast, transmit, share and display that data without prior permission or compensating you. If you do not want others to have that ability, do not use Capdesk to share that data. By using the Capdesk, you represent that you have (and will have) all the rights necessary for your data that is uploaded, stored, or shared on or through Capdesk and that the collection, use, and retention of your data will not violate any law or rights of others.
Do not share sensitive personal data on Capdesk, and do not share data that violates the privacy of others, is harmful, or is illegal.
You have the right to opt out of any consents to usage of your personal data you have offered, and to demand corrections of personal data about you that Capdesk controls. In such event, depending on the nature of your request, some or all of your personal data within Capdesk will be deleted, altered, blocked or anonymized.
To be more specific,
a) You have the right to access your personal data and to get it exported.
You can request us to inform you about what personal data we have collected about you, and you can request a copy of that personal data.
b) You have the right to rectify your personal data.
You can request us to correct any inaccuracies in your personal data, provided you inform us of the corrections. If you are a Registered User, you can usually correct data yourself by logging onto Capdesk and accessing your User Profile.
c) You have the right of erasure.
You can request us to delete your personal data on Capdesk. Depending on the circumstances, you may be entitled to demand the deletion to be carried out before usual data retention periods expire.
d) You have the right of objection.
In some circumstances, you may object to the way we process your personal data.
In some instances, despite your request to the contrary, Capdesk may be legally allowed to or obliged to keep your personal data unaltered, for instance in order to comply with regulation. In such cases, we will inform you about why we cannot fulfil your request or what partial fulfilment we can offer.
To assert your rights pertaining to personal data about you controlled by Capdesk, you can contact us using the contact information found below.
To assert your rights pertaining to personal data about you, processed by Capdesk as a Data Processor on behalf of a Customer (the Data Controller), please make your request with that Customer. For instance, if a company on Capdesk lists an incorrect amount of shares held for you as a shareholder in that company's shareholder register on Capdesk, please contact that company, not Capdesk, in order to rectify the data.
SECURITY AND PRIVACY
In the course of handling your personal data, Capdesk will store your personal data safely and confidentially and comply with the applicable requirements on the appropriate technical and organizational security measures to ensure an adequate level of protection of your personal data: Capdesk keeps your data safe on the application level (via authentication and account-level authorizations), on the communication level (by encrypting traffic to and from Capdesk), and on the data level, by frequently backing up your data. We also have logging and auditing in place for incident analysis and continuous security improvements. In the unlikely event of data loss, Capdesk is not liable for any claims related to such incidents.
When using subcontractors, Capdesk will enter Data Processing Agreements with each subcontractor to make sure your personal data is as well-protected as if it were in Capdesk's hands. Most of the time, your data physically resides in UK or the EU, but in some cases, your personal data may be exported outside the EU, for instance in case of backing up an encrypted database in a US-located data center. Whenever data is exported outside the EU, Capdesk makes sure that the data importer is either certified according to the EU/US Privacy Shield framework (for US subcontractors) or offer a Data Processing Agreement that live up to the protection levels Capdesk offer you.
A non-exhaustive list of some of our more central subcontractors is:
· Salesforce (Heroku), provider of a cloud environment for the Capdesk Website to run in,
· AWS, provider of secure cloud storage for files uploaded to the Capdesk Website.
When you register as user on Capdesk, you can control your account privacy level yourself by configuring your user account, for instance, if you are a shareholder in a company that has registered you as such in their shareholder register, you can choose to appear as anonymous to other shareholders in that company. For transparency reasons and to comply with the most common needs of users and companies on Capdesk, your privacy settings default to a reasonable level of information sharing with other users and companies on Capdesk. We urge you to regularly ensure that your Capdesk account privacy settings reflect your wishes.
A cookie is a file that is stored on your computer's hard drive, smartphone or any other IT device. It allows for recognition of your computer/IP address and for collection of information about the websites you visit and which features you use.
Should you wish to remove cookies from your browser, the following websites provides you with specific guidelines in this regard:
- Guide on how to remove cookies from the various IE (Internet Explorer) versions
- Guide on how to remove cookies from Lion (MAC OS)
- Guide on how to remove cookies from Google Chrome
This statement may be modified over time, and we recommend that you inspect the Privacy Statement regularly. The Statement is always available on Capdesk's website. In case of substantial changes to our approach to privacy, we may notify you directly, such as by email or upon login to the Capdesk platform.
If you have questions, experience any trouble, have any queries about your personal data at Capdesk or Capdesk privacy in general, or have any questions or comments concerning a possible breach of your privacy, feel free to contact Capdesk Support (email@example.com). We will handle your request in full confidentiality.
June 24th, 2019